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- Accountable for quality assurance and technical coaching of L1/L2.
- Delivers mentoring sessions and product specific trainings to increase product knowledge and customer service skills.
- Handle system outages from a technical perspective and internal/external customer communications.
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- We offer a competitive private health insurance for employees and eligible children
- Daily meal allowance
- End of Year Break
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers) plus up to 1 year maternity shifts
- Life Insurance
- Development opportunities in country or globally
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
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Lead Technical Product Support Specialist - Montevideo, Uruguay - Sabre
Descripción
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Sabre is looking to hire a Lead for our API Product Support team This technical lead will guide and mentor a team of analysts supporting our airline IT customers.
This is a hybrid role based out of our Zonamerica office in Montevideo.
Role and Responsibilities:
Education and Qualifications:
• Computer/IT degree either technical or university, or commensurate experience required
• Minimum 2 years related experience working with Sabre APIs, or subject matter expertise in travel business solutions (Digital Connect or Digital Experience product familiarity is a plus)
• Understanding of development languages and scripting, networking and basic software architecture.
• Familiar with monitoring tools, Salesforce is a plus.
• Works well in strategic problem-solving and customer management role
• Excellent communication skills (written and verbal)
• Proficient fluency in written and spoken English is required.
• Good writing skills; produces technical documents and user guides.
• Ability to learn, share and create knowledge.
• Attention to detail and ability to multi-task.
• Ability to work in a team environment with high level of autonomy.
• Ability to present technical information or reports in a friendly language.
• Good troubleshooting / investigation skills and ability to think outside the box.
• Advanced expertise in technical languages as XML, SOAP, REST or HTML.
Total Rewards/Benefits:
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
Usuarios de profesión Lead Technical Product Support Specialist en Montevideo
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MANUEL SILVA
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