- Lead and/or support global value creation projects, in general but not limited to topics identified by EXCO as revenuegenerating projects (example of topics prioritised at this stage are SLO definition and SLA standardisation)
- Support the definition and implementation of Stuart's approach to service level objective setting across all client tiers and across all countries, in both high and low density areas
- Lead the standardisation of the SLA project across all markets, with the aim to provide a standardised "catalog" mainly to commercial teams and define a governance framework for the escalation of exceptional cases which are not in line with the standards defined
- For all these projects, lead the assessment phase to define the Target model for Stuart (i.e. alignment on the end solution Stuart wants to achieve) and then lead the implementation of such target to make it happen
- Collaborate closely with internal stakeholders and functions (Tech, Commercial, Operations) by setting the right project management structure, depending on the project and topicAct as the link between all stakeholders involved and as the POC for Stuart on these projects.
- Track the value / performance of such initiatives and amend accordingly What do we need from you? 5+ years of experience with commercial projects, project management or program management prior roles or prior consulting experience.
- Ability to think strategically to solve complex problems.
- Ability to influence senior stakeholders across markets and functions.
- Effective leadership skills with demonstrated ability to drive impact and embark a crossfunctional team on the journey.
- Excellent communication and stakeholder management skills.
- Excellent attention to detail and willingness to pitch in when necessary.
- Attitude: flexibility, open for new challenges, comfortable with change and navigating ambiguity.
- Previous exposure to commercial and SLA is a big plus.
- Fluency in English required. At Stuart, we believe that employees today want to evolve in collaborative, highgrowth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company's culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status
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Value Creation Manager - Montevideo, Uruguay - stuart
