Trabajos
>
Montevideo

    Incident Management Lead - Montevideo, Uruguay - CAE

    CAE
    CAE Montevideo, Uruguay

    Encontrado en: Talent UY S2 - hace 1 semana

    CAE background
    De jornada completa
    Descripción

    Role and Responsibilities

    CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world's top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.

    We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets – Commercial Aviation, Business Aviation and Crew Engagement.

    Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

    CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.

    Our IT Service Management team in looking for a new Incident Management Lead to join their team. This team supports 24x7 operations and operates from various parts of the globe. You will be responsible for defining, implementing and managing Incident Management, including Major Incident Management and Problem Management. Are you ready to:

    The role we are offering you:

    A mission-critical role in Major Incident Management, your responsibilities would include:

  • End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of sufficient quality, arranging discussions and updates as required.
  • Ensure that all modes of communication are effectively used throughout the incident life cycle.
  • Acting as Incident escalation focal point, identifying and resolving conflict and bottlenecks.
  • Creation of agreed action plans with named actions & deadlines. Accountable for the Delivery of that plan.
  • Coordinate major incidents in a following the sun mode, this teams cover work 24/7.
  • Document post incident recovery steps in order to establish Root Cause, aid in Process improvements, identify deviations and to enable creation of a Knowledge Base.
  • Driving, developing and managing the major incident process and associated procedures / systems
  • Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
  • Conducting a thorough analysis and preparing the Major Incident Report ("MIR") for every Major Incident after it is closed.
  • Ensuring that all the resolution procedures are updated in the knowledge database / Work log
  • Create ServiceNow reporting

    • Our ideal candidate has:

  • At least 5+ years' experience working in IT service management, or a similar role.
  • Bachelor's degree in information technology, engineering, or a related field.
  • MBA preferred
  • ITIL Foundation Certified

    • CAPABILITIES & COMPETENCIES:

  • Effectively manage stress and work well under pressure
  • Meet deadlines within prescribed timeframes
  • Ability to learn financial requirements of existing/new/different countries
  • Able to thrive in a fast paced-high volume environment and contribute to team objectives
  • Knowledge and skill to break down complex concepts into easy to understand action items
  • Ability to develop reporting and effectively communicate results to Finance Management group
  • Proven ability to analyze accounts receivable performance and implement appropriate measures to maximize financial performance
  • Able to work flexible hours (may include weekends and/or public holidays)

    • CAE offers:

  • an environment where your initiatives will be recognized and valued
  • the opportunity to travel internationally ​
  • the opportunity to work on a variety of projects on a multidisciplinary team
  • the opportunity to represent the organization at external conventions and conferences
  • the possibility to work from home occasionally
  • flexible schedules
  • attractive employee benefits

    • Come share your passion with us

    About CAE

    At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we're everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we'll make sure our customers are ready for the moments that matter.

    Read our

    Follow us on Twitter: @CAE_Inc
    Facebook:
    LinkedIn:
    Hashtags: #CAE; #CAEpilot

    CAE Contacts:

    General Media:

    Samantha Golinski, Vice President, Public Affairs & Global Communications

    , ext 7939,

    Investor Relations :

    Andrew Arnovitz, Senior Vice President, Investor Relations and Enterprise Risk Management, ,

    #LI-VM1

    Position Type

    Regular

    CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

    Equal Employment Opportunity

    At CAE, everyone is welcome to contribute to our success. With no exception.

    As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

    At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

  • CAE

    Incident Management Lead

    Encontrado en: beBee S2 UY - hace 1 día

    CAE Montevideo, Uruguay OTHER

    Role and Responsibilities · CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world's top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are support ...

  • CAE

    Incident Management Lead

    Encontrado en: Talent UY S2 - hace 3 días

    CAE Montevideo, Uruguay De jornada completa

    Role and Responsibilities · CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world's top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are suppor ...

  • Jam City

    Art Lead/Manager

    Encontrado en: Talent UY S2 - hace 2 días

    Jam City Montevideo, Uruguay De jornada completa

    As a leading mobile games developer, Jam City is looking to "level up" our talent. We're searching for innovators who consider themselves dynamic, collaborative, and thrive in a fast-paced environment. PERKS & BENEFITS Competitive salariesBenefitsProfessional Development Opport ...

  • CAE

    Incident Management Lead

    Encontrado en: Talent UY S2 - hace 6 días

    CAE Montevideo, Uruguay Temps plein

    Rôle et responsabilités · CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world's top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supporte ...

  • CAE Inc

    Incident Management Lead

    Encontrado en: Talent UY S2 - hace 5 días

    CAE Inc Montevideo Department, Uruguay De jornada completa

    Role and Responsibilities · CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world's top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over , crew members are supported by ...

  • Roche

    Organizational Change Management Lead

    Encontrado en: Talent BR C2 - hace 6 horas

    Roche Montevideo, Uruguay De jornada completa

    The Position · Our Vision · Our vision is to make CX as transformative as our science and be known for consistently creating seamless customer experiences that are as innovative and impactful as our medicines. · This is why we are evolving the LATAM Omnichannel team - to make t ...

  • AmSpec Group

    QHSE Coordinator

    Encontrado en: Talent UY S2 - hace 5 días

    AmSpec Group Montevideo, Uruguay De jornada completa

    Location: Montevideo, Uruguay · Job Type: Full time · Responsibilities · Coordination and management of the Integrated Quality Management System and QHSE activities in Uruguay, to ensure compliance with customers' requirements and our quality policy. · Reception, distribution and ...

  • EXANTE

    Senior Relationship Manager

    Encontrado en: Talent IT C2 - hace 6 horas

    EXANTE Montevideo, Uruguay

    About the Role · We are expanding our Global Sales Force and looking for an established Senior Relationship Manager in multiple locations across Europe, Africa, LATAM and Asia. · The ideal candidate is a highly motivated individual with ambitions for personal success, who enj ...

  • memtime

    Junior Account Executive

    Encontrado en: Talent PL Premium - hace 6 horas

    memtime Montevideo, Uruguay De jornada completa

    Who we are · Memtime is one of the most successful early-stage startups in B2B SaaS, with thousands of customers in over 86 countries. We just got our Series A funding and are now scaling the company. Our mission is to become the new standard for tracking time - integrated with e ...

  • ScaleJet

    Senior Account Manager

    Encontrado en: Talent PT C2 - hace 1 día

    ScaleJet Montevideo, Uruguay De jornada completa

    Our client AMZ Advisers, a leader in Amazon marketplace strategy, is seeking a Senior Account Manager to guide AMZ Advisers pod-structured team for a full-time remote role. · About the Role: · As a Senior Account Manager, you will lead a team, providing guidance, mentorship, and ...

  • stuart

    Value Creation Manager

    Encontrado en: Talent UY S2 - hace 6 días

    stuart Montevideo, Uruguay Permanent

    What will I be doing? · - Lead and/or support global value creation projects, in general but not limited to topics identified by EXCO as revenue-generating projects (example of topics prioritised at this stage are SLO definition and SLA standardisation) - Support the definition ...

  • Altisource

    Sales Support Specialist, Granite

    Encontrado en: Talent UY S2 - hace 5 días

    Altisource Montevideo, Uruguay De jornada completa

    Job Description · Take inbound calls, emails and chats from clients that reach out · Track and handle the full life-cycle, from purchase to close, for customers · Assign client leads to agents in the field and track their activity with the agents · Determine client leads and res ...

  • Lenskart

    Team Lead – Web Development

    Encontrado en: Talent UY S2 - hace 4 días

    Lenskart Montevideo, Uruguay De jornada completa

    The successful candidate will be a highly motivated leader, responsible for leading a cross-functional web development team in delivering high-quality digital assets. With a deep passion for technology and a results-driven approach, this individual will mentor and coach the team, ...

  • BASF Services Americas S.R.L.

    Manager of HR Talent Attraction NA III

    Encontrado en: Talent UY S2 - hace 4 días

    BASF Services Americas S.R.L. Montevideo, Uruguay Permanent

    Main Objective of the Position: · The purpose of this role is to lead and champion talent attraction and acquisition strategies and services throughout US & CA, aligning with business objectives and priorities in partnership with key stakeholders based in the countries. This rol ...

  • Sabre

    Sr Manager, Customer Projects Delivery

    Encontrado en: Talent UY S2 - hace 2 días

    Sabre Montevideo, Uruguay De jornada completa

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. · Positioned at the center of the travel, ...

  • dLocal

    Treasury Lead

    Encontrado en: Talent UY S2 - hace 2 horas

    dLocal Montevideo, Uruguay De jornada completa

    Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of ...

  • InEvent

    Event Producer

    Encontrado en: Talent UY S2 - hace 2 días

    InEvent Montevideo, Uruguay De jornada completa

    EVENT PRODUCER You will be responsible for planning and supervising the company's experiences and events hosted, sponsored, and/or exhibited. As well as managing a budget and creating a positive team culture that empowers everyone to do their best work. RESPONSIBILITIES: Work c ...

  • BASF SE

    Manager Supply Chain

    Encontrado en: beBee S2 UY - hace 2 horas

    BASF SE Montevideo, Uruguay

    Main Objective of the Position · Lead a high-performing team and driving improvements in strategy and operations, including Management of Orders, Inventory, Foreign Trade, among others. · Main Tasks · Have a solid understanding of order management, supply planning, and inventory ...

  • Jam City

    Software Engineer Lead

    Encontrado en: Talent UY S2 - hace 4 días

    Jam City Montevideo, Uruguay De jornada completa

    Jam City is seeking a motivated, skilled Software Engineer Lead to join our team. You will work with designers, artists, producers, and QA to develop exciting character abilities in Disney Emoji Blitz. If you have a passion for games and have an awesome engineering background, co ...

  • BASF Services Americas S.R.L.

    Manager Supply Chain

    Encontrado en: Talent UY S2 - hace 3 días

    BASF Services Americas S.R.L. Montevideo, Uruguay Permanent

    Main O bjective of the Position · Lead a high-performing team and driving improvements in strategy and operations, including Management of Orders, Inventory, Foreign Trade, among others. · M ain Tasks · Have a solid understanding of order management, supply planning, and invent ...