Tier 1 Support - Montevideo, Uruguay - Montevideo Labs

Montevideo Labs

Empresa verificada

Montevideo, Uruguay

hace 1 semana

Publicado por:

Saúl de la Cruz

Reclutador de beBee

Descripción

Company Description

Are you looking for an opportunity to jump-start your career in a thriving tech industry? Join us at Montevideo Labs | A Blend Company to grow our business and execute our mission to help organizations leverage data and technology to make better decisions.

With over 10 years of experience in the field of big data, top US customers such as Mastercard, Tripadvisor, and Roku choose us to develop innovative products.

What is this position about?
You'll play a vital role in supporting the operations of high-scale customer data pipelines. Your responsibilities include responding to emerging processing problems and collaborating closely with engineering teams to promptly resolve issues.

Utilizing technical troubleshooting and triaging experience to support operations of highscale customer data pipelines.
Promptly responding to emerging processing problems and collaborating closely with engineering teams to resolve issues effectively.
Supporting the Client Services Team, Product and Engineering Team, and Customer Endusers on features that will make our platform easier for customers to use and efficient to maintain.
Managing critical, time sensitive requests like access provisioning and snapshot management.
Creating tickets, prioritizing, updating, and escalating.

Qualifications

Experience with SQL.
Connector knowledge.
Technical troubleshooting and triaging experience.
Ability to ask probing questions to understand the client concerns.
Experience on Jira for support tickets, possibly Zendesk.
Business acumen.
Solid communication skills.

What about languages?
You will need excellent written and verbal English for clear and effective communication.

How much experience must I have?
We're looking for someone with 2+ years' of experience in similar roles.

Additional Information Our perks and benefits**:
Every day lunches (headquarters)

Vegetarian, vegan, gluten and sugar free options.
Gourmet meals every Friday with our onsite chef

- Flexible working options to help you strike the right balance.

‍ All the equipment you need to harness your talent (Macbook and accessories).

Snacks and beverages available everyday (headquarters).

After office events, football, tennis and game nights (headquarters).

Everyone is welcome to join our football league every Wednesday's and Friday's.
Challenge your teammates to a pool game and win the office's trophy
Tennis courts available for friendly matches.
You are not a sports person? Don't worry, we also have chess championships, game and music nights for you to join

Learning opportunities:

AWS Certifications (we are AWS Partners).
Study plans, courses and other certifications.
English Lessons.
Learn from your teammates on our Tech Tuesdays

‍ Mentoring and Development opportunities to shape your career path.

Anniversary and birthday gifts.

Great location and even greater teammates

So what are the next steps?
Our team is eager to learn about you Send us your resume or LinkedIn profile below and we'll explore working together