Operations Analyst - Montevideo, Departamento de Montevideo
Sólo para miembros registrados Montevideo, Departamento de Montevideo, Uruguay
hace 1 mes
* Este rango salarial es una estimación realizada por beBee
Job summary
The Operations Analyst is responsible for evaluating and enhancing business operations, analyzing and optimizing daily business operations, and identifying and resolving operational problems.
Responsibilities
- Program Operations
- Analyze and optimize daily business operations
- Identify and resolve operational problems
- Collaborate with Principal Advisor to identify automation opportunities
- Manage customer issues and disputes
- Establish and manage productive relationships with suppliers, stakeholders, and colleagues
- Serve as an operations liaison with the Travel Technology and IT Departments to provide technical support related to reservations, ticketing, and other travel services
- Conduct training sessions as required
- Act as a knowledge resource on multiple projects/initiatives
- Provide fulfillment support as needed including ticketing, exchanges, cancellations, refunds, and voids
- Monitor Sabre application performance
Qualifications
- Technical Expertise
- In-depth knowledge of Sabre, its configuration capabilities, and integrations
- Proven experience troubleshooting and resolving technical issues
- Working knowledge of travel industry booking processes for air, hotels, and car rentals
- Communication and Collaboration
- Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to diverse audiences
- Strong interpersonal skills to foster positive relationships with internal and external stakeholders
- Proven ability to collaborate effectively within a team environment and lead by example
- Additional Qualifications
- Minimum of 5 years of experience in an operations or Sabre support role within the travel industry
- Strong analytical and problem-solving skills with a proactive approach to issue resolution
- Ability to work independently and manage multiple priorities effectively
- Passion for customer service and a commitment to exceeding user expectations
Descripción del trabajo
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