Customer Support Representative - Work From Home, Uruguay - Alpha

Descripción

We are currently seeking a dedicated and experienced Polish-speaking Customer Support Representative to join our dynamic team. This role is pivotal in enhancing customer satisfaction and loyalty through exceptional after-sales service.

Our ideal candidate will be responsible for making outbound calls to gather feedback on their post-purchase experience and handling inbound calls to resolve any issues our customers may face.

With our product line focusing on home decor and furniture, the successful candidate will play a crucial role in ensuring our customers are delighted with every aspect of their purchase and support experience.

Key Responsibilities:

Outbound Calls for After-Sales Feedback:

Proactively reach out to customers via phone to collect feedback on their purchase experience, product satisfaction, and any suggestions for improvement.

Inbound Customer Support:

Efficiently manage incoming calls from customers, addressing their queries, resolving any issues related to our products (home decor and furniture), and providing timely and accurate information.

Issue Resolution:
Identify and assess customers' needs to achieve satisfaction. Offer solutions, alternatives, and follow up to ensure resolution of any problems.

Customer Satisfaction:
Build sustainable relationships of trust through open and interactive communication. Ensure customer satisfaction and support in enhancing the overall customer experience.

Product Knowledge:

Maintain a thorough understanding of our product offerings in home decor and furniture to provide accurate information and help customers make informed decisions.

Qualifications:
Fluent in Polish with excellent communication skills, both verbal and written.
Proven customer support experience or experience as a client service representative.
Strong phone contact handling skills and active listening abilities.
Familiarity with CRM systems and practices is advantageous.
Ability to multi-task, prioritize, and manage time effectively.
High school diploma or equivalent; college degree preferred.


What We Offer:
A dynamic and supportive work environment where your contributions are valued.
Opportunities for professional growth and development.
Competitive salary and benefits package.

If you are a motivated individual with a passion for providing exceptional customer service and a knack for problem-solving, we would love to hear from you.

Join us in delivering outstanding after-sales support and contributing to the success of our brand in the home decor and furniture industry.