IT Support - Montevideo, Uruguay - Eron International

Descripción

Eron International is the main provider of expert services to the financial and technological industry, serving worldwide brands whilst re-defining the Fintech sector. We are an extensive an capable company, recognized for the differential value we bring to empower our clients and their customers.

We are looking for an IT Support to provide fast and useful technical assistance on computer systems to our users.This person has excellent technical knowledge and is able to communicate effectively to understand the problem and explain its solution.

Responsabilities

• Identify and suggest possible improvements on procedures
• Provide support to end users for basic computer, application, system, device, access and hardware issues.
• Identify, research and resolve routine technical problems of low and moderate complexity
• Coordinate with other teams or departments to resolve user problems
• Solve technical problems remotely and on-site
• Work together with ticket platform, SLA

Requirements

• Studies in Technical education related to IT management,Technical Support, Infrastructure, Networking
• Previous experience is required
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Operating systems (Windows 7,10, Windows Server, Linux (Centos, ubuntu), MacOS)
• Excellent communication skills
• System Administration tools
• B2 level of English (Portuguese is a plus)
• Customer-oriented and cool-tempered

What we offer:

• A global environment with teammates living around the world
• Opportunities in a fast-paced growing company

At Directa24, everything starts with our values,

#Be Direct: we are direct and genuine in all situations

#Be Owner: we treat the issues as true owners being accountable for the results

#Be Curious: we always ask ourselves what we can do better without settling with the status quo

#Be Hero Leader: lead by example, inspire and influence beyond formal roles. There are no borders between areas or roles to generate impact.

#Take risks: we take controlled risks with courage and without fear of being paralyzed by error

Are you a DOER? Come and join the best company