Technical Product Support - Montevideo, Uruguay - Sabre

    Sabre
    Sabre Montevideo, Uruguay

    hace 2 semanas

    Sabre background
    De jornada completa
    Descripción

    Description

    :

    Under direct supervision, provides Technical Support to both external and internal customers worldwide, regarding questions on technical aspects of the following Sabre Products: Sabre Traveler Communications,Sabre Virtual Payments (Sabre Direct Pay), Quality Control & Ticketing, Ticket Express and Automation Hub. Follows-up and escalates unresolved problems to Product and Technology teams to ensure resolution is accomplished. We are looking for a team player that takes pride in resolving customer problems, it is proactive and focused,and is able to absorb knowledge in a short period of time.

    Acting as a liaison between different internal teams ensuring a prompt resolution is achieved while working in a high-speed multitasking environment. Shows a high sense of urgency for sensitive issues and ensures the right level of communication is maintained with internal and external teams

    This is a great opportunity for an individual with strong customer support and technical acumen to play a key role in customer satisfaction and customer retention.

    Requirements:

  • Impeccable customer service, telephone manner and email etiquette.
  • Ability to analyze and identify key problems and make decisions to solve issues.
  • Knowledge regarding Sabre Host/ GDS/ skills highly desired.
  • Works collaboratively in a team environment with account managers, implementation and development resources to meet customer expectations regarding the resolution of maintenance issues / service requests.
  • Strong time management and priority setting skills are required to be able to manage daily responsibilities and own technical development and growth.
  • Demonstrate sense of urgency for sensitive issues.
    • We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.#LI-Hybrid#LI-BP2