Nora Salles

• Tech-savvy with excellent organizational skills, and prioritization.
• Team player, proactive and innovative.
• Results-driven.

xperience
Technical Writer | Webmaster
Sabre Corporation
Jul 2019 - Dec 2022 (3 years 6 months)
Sabre Global Education Solutions | Training | Development.
* Work along development, POs/PMs and marketing to produce product release notes and updates,instructions, quick references, project processes, training development resources, and distributionincluding video edition and graphics in multiple languages.
* Maintaining and managing websites, servers, static content, and internal repositories. Version control.HTML, CSS, PHP.
* Main point of contact for integration across different teams and business units to align efforts.Detecting areas of improvement.
 

Customer and Technical SupportRepresentative
Sabre Corporation
Oct 2015 - Jul 2019 (3 years 10 months)
Customer and Technical Support, Bilingual English / Spanish
(Sabre GDS, PBA, QCT, ClientBase, CBO, CBMS, Touch Base, Crystal Reports, Trams Back Office)
System that enables travel agencies to access products and services, such as airline tickets, hotelrooms, and car rentals, and carry out transactions providing end users with real-time access toinventories and pricing, ticketing, payment processing, accounting, and reporting.
* Providing support for all products and services to ensure the correct utilization of the system.
* Installation, configuration, patching, connectivity, plugins and system registry. Printer support, softwareand hardware.
* Data Entry, Formats, EPR Security.
* Documentation, internal and customer-facing.

Administrative Manager
Masula Ltda.
Nov 2012 - Oct 2014 (2 years)
Esso Servicentro - Gas station.
Management, Administration.
* Overall management, venue image.
* Regulations compliance, timecards and employee shifts.
* Fuel inventory control and re-stock.

Freelance
Freelance (Self employed)
Oct 2002 - Present (21 years 3 months)
* Graphic Design.
* Press and media releases.
* Management and production.
* Event Planner.

California State University, Long Beach
Bachelor of Business Administration, Business Administration and Management,General
2002 - 2005
UTU, Uruguay
Bachelor's Degree, PC Maintenance and Repair Technician
1996 - 1999
Hardware, software, and fundamental coding principles.
Taller de Informática, Uruguay
Associate's Degree, Graphic Design
1995 - 1996