clarissa rosario

 I hold a Doctorate in Business Administration, specializing in International Business Finance. My doctoral study focused on strategies business leaders employ to mitigate online credit card fraud, showcasing my research and analytical capabilities.

Furthermore, I earned a Master of Science in Business Management, where I concentrated on Healthcare Management and Administration. My Bachelor's degree, with a major in Art Therapy and a minor in Psychology, provided a strong foundation for my interdisciplinary skills.

In terms of professional experience, I've held roles at Southwest Airlines, where I excelled in cargo accounting operations, business account management, and revenue protection services. 

As a seasoned multimedia designer and a freelance professional with over 15 years of experience, I've contributed to various design projects, spanning web design, print design, film, UX/UI, and social media design.

As an Adjunct Professor at Southern New Hampshire University, I actively engage with students, fostering a supportive learning environment and facilitating rich discussions on graphic design and project management.

My versatile skill set extends to proficiency in various software applications, including the Adobe Creative Cloud suite, Microsoft Office, SAP Accounting, Tableau, Salesforce, and more. I am fluent in both English and Spanish, enhancing my communication capabilities.

I am passionate about applying my diverse skill set, extensive knowledge, and multicultural fluency (English and Spanish) to make valuable contributions in various professional settings.

B2B Cargo Accounting Operations Senior Specialist                                                                                                                                                                                March 2018 – Present.
Southwest Airlines, Dallas, TX                                                                                                                                                   
• Monitor and analyze business accounts receivables and operational Cargo functions for 1007 Business Accounts totaling $4.4M with an excellent track record for obtaining repayments on outstanding business debts.
• Manage disputes via bilingual communication for Spanish and English-speaking customers (business owners/leaders).
• Audit accounting receivables-related disputes.
• Investigate unauthorized charges on SWA Cargo billing privileged accounts.
• Certification Continuous Improvement, Southwest Airlines University, Yellow Belt, 2019 – present
o Member of the Emergency Response Team 2016-2020. 
o Member of the Emergency Response Team Field, 2020-present. 
o Committee member of Employee Engagement Team 2019-2020.
o Committee member of SWA Cargo Birthdays, Anniversaries, and Memories Celebrations 2019-2020.

Revenue Protection Services Senior Specialist                                                                                                                                                                                        July 2015 – March 2018                                                                                                      
Southwest Airlines, Dallas, TX                                                                                                                                                   
• With 99% accuracy, identified, prevented, and mitigated over 10 million online credit card and gift card frauds annually.
• Subject matter expert on e-commerce payments and fraud.
• Collaborated with the Airport Corporate Security team to report and document fraudulent charges.
• Partnered with the Travel Agency Administration Team on projects to ensure travel agencies adhered to IATA and SWA regulations.
• Handled all projects and processes with cost consciousness.
• Member of the Emergency Response Team HDQ, 2016-2020.

Multimedia Designer                                                                                                                                                                                                                                                May 2005– Present
Freelance, Columbus, OH                                                                                                                                                                                
• Designed media presentations for clients for web design, print design, multi-channel design, film, UX/UI, and social media design.
• Provided graphic design expertise counsel to clients.
• Project management in multimedia design.
o Work example: the divine revolution

TEACHING EXPERIENCE
Adjunct Professor, Graphic Design, Project Management                                                                                                  October 2022- Present.
Southern New Hampshire University, Manchester, NH                                                                                                                                                                                  
• Coordinate a supportive academic environment, partnering with student advising and the academic team to ensure each student has the support and resources they need to succeed. 
• To ensure student success, engage in significant student outreach and connect with undergraduate students, academic advisors, and team leaders.
• Conduct innovative, rich, and engaging group discussions and class projects.  
• Mentor and guide students in an inclusive and supportive classroom environment.
 

Doctor of Business Administration, March 2022 
Walden University, Minneapolis, MN   
Specialization: International Business Finance                                                                                                                                                                                                                          
Doctoral Study: Strategies Business Leaders Use to Mitigate Online Credit Card Fraud

Master of Science in Business Management 
Walden University, Minneapolis, MN                                                                          
Concentration – Healthcare Management and Administration

Bachelor of Science, Art Therapy, Psychology                                                                                                               
Capital University, Bexley, OH                                                                                           
Major – Art Therapy
Minor – Psychology
Internship: James Cancer Hospital, Art Therapy Program Coordinator Assistant
Winner Designer of the 12th Capital University Annual Symposium Logo, 2008

Associate, Interactive Media - Video Game Art and Animation Track                                                          
Columbus State Community College, Columbus, OH                                             
Additional course work: video and audio editing, network administration, photography, and computer networking.
Internship: Parks & Recreation Music In the Air, Festival Latino, Marketing Designer, 2004
• Designed print design and marketing campaign for Festival Latino, including news and newspaper ads, UX/UI, and social media design.